Shipping policy
We care about our customers and our goal is for you to receive your online order as fast as possible.
All orders are dispatched from Sydney, Australia and we ship worldwide. Orders placed before 10am are dispatched the same day. All other orders are sent within 1-2 business days. Please allow for slight delays during out peak or holiday periods.
Please note: If your order includes a pre-order item, everything will be shipped together once it arrives. If you would your in stock items sooner, we recommend placing a separate order.
Delivery Time Frames
ACT, NSW, SA, VIC:
Metro areas: 1-3 business days
Rural areas: 3-10 business days
NT, TAS, QLD, WA:
Brisbane and Perth metro: 4-5 business days
All other areas: 6-10 business days
International: 10+ business days
Delivery Cost - Australia
Standard Shipping - $10 flat rate
Express Shipping - $15 flat rate
If you spend over $100 you will receive FREE standard shipping
Delivery Cost - International
Standard Shipping - $25 flat rate
If you spend over $250 you will receive FREE standard shipping
Please note:
- The above time frames are indicative only.
- In peak times (eg. promotional periods, Christmas, Easter, public holidays) there may be a delay.
- Please note we cannot deliver large goods to PO Boxes. Contact us prior to ordering to discuss options.
- On delivery you may be required to sign a proof of delivery document. If you are not available to take delivery, your order will be taken to a local depot or post office and a calling card containing the relevant contact details will be left at the delivery address.
- We seek to ensure dispatch of your order within 24 hours of your order being processed. However, in some cases it may take longer.